“Clients Forever: the art of building long lasting, mutually rewarding relationships with your clients”

Facilitator: Ali Taleb, Senior Management Consultant

Workshop / Session Description:

Effective Client Management Strategies

What does it take to develop and maintain a win-win relationship with a client? The objective of this facilitated session is to answer this question in a practical way. The topics to be discussed during this session include:

• Managing a relationship versus selling services

• Client relationship life-cycle

• Earning the trust of a client

• Going beyond the first assignment

While this is an interactive session, some best practices that have proven efficient and effective in a variety of environments will be used as a framework for the discussions.

About the Facilitator:  

Ali Taleb is a senior management consultant and a relationship

manager. He has over fifteen years of experience working for a number of

large multinationals, small businesses and not-for-profit organizations

across North America, Europe, Africa and South America. Ali has also been a

successful entrepreneur and has held progressive and diverse senior

management positions in several corporations.

In addition to his passion for service delivery and client relationship

management, Ali has recognized expertise in a variety of management

consulting areas such as strategic planning and execution, process

engineering, project and portfolio management, and organizational change

management.

A certified Project Management Professional (PMP), he holds a Masters degree

in Engineering (MSc) from the University of Paris; and a Masters degree in

Business Administration (MBA) from the Richard Ivey School of Business at

the University of Western Ontario.

For more information, contact Ali by email: ali at teleb dot org

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Check out some of out past meetings in 2006 and 2005 .